Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to LumoraNest. These Terms of Service ("Terms") govern your access to and use of the LumoraNest website, products, services, content, and related features. By accessing our website, browsing our content, or placing an order, you agree to be legally bound by these Terms.

If you do not agree with any portion of these Terms, please discontinue use of our website and services immediately.

Throughout this document, the terms "LumoraNest," "we," "our," and "us" refer to LumoraNest. The terms "customer," "user," "visitor," and "you" refer to any individual or entity accessing or using our services.

1. WEBSITE USE

By using our website, you confirm that:

  • You are at least the age of majority in your jurisdiction.

  • You possess the legal authority to enter into binding agreements.

  • The information you provide is accurate and current.

  • You will not use our services for unlawful or unauthorized purposes.

You agree not to violate any applicable laws, regulations, intellectual property rights, or third-party rights while using our website.

2. ACCEPTANCE OF TERMS

Your continued access to our website constitutes acceptance of these Terms and any future modifications.

We reserve the right to revise these Terms at any time without prior notice.

Updated versions become effective immediately upon publication on our website.

It is your responsibility to review these Terms periodically.

3. ONLINE STORE TERMS

You may not use our products or services:

  • For illegal activities.

  • To violate any laws or regulations.

  • To infringe upon intellectual property rights.

  • To transmit malicious software or harmful code.

  • To interfere with website functionality or security.

Any breach of these Terms may result in immediate termination of access.

4. PRODUCT INFORMATION

LumoraNest specializes in home décor, wall décor, lighting accessories, decorative items, and lifestyle products.

We strive to ensure all product descriptions, images, specifications, dimensions, and pricing information are accurate.

However, we do not guarantee that:

  • Product descriptions are entirely error-free.

  • Colors displayed on your screen perfectly match actual products.

  • All information is complete, current, or free from inaccuracies.

Minor variations may occur due to manufacturing processes, monitor settings, lighting conditions, and product updates.

5. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Limit quantities sold.

  • Discontinue products.

  • Modify product offerings.

  • Refuse orders at our discretion.

Product availability may change without notice.

6. PRICING POLICY

Prices displayed on our website are listed in the applicable currency and are subject to change without notice.

We reserve the right to correct:

  • Pricing errors.

  • Technical inaccuracies.

  • Promotional mistakes.

  • Inventory discrepancies.

If an incorrect price is displayed due to an error, we may cancel affected orders and issue a full refund if payment has already been processed.

7. ORDER ACCEPTANCE

Submission of an order does not constitute acceptance.

Orders become accepted only after:

  • Payment authorization is completed.

  • Order verification is completed.

  • Shipment processing begins.

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraud.

  • Inventory shortages.

  • Pricing errors.

  • Payment issues.

  • Violation of these Terms.

8. ACCOUNT RESPONSIBILITIES

If you create an account with LumoraNest, you are responsible for:

  • Maintaining account confidentiality.

  • Protecting login credentials.

  • Restricting unauthorized access.

  • Updating account information.

You are solely responsible for activities conducted through your account.

9. BILLING INFORMATION

You agree to provide accurate and complete:

  • Billing information.

  • Shipping information.

  • Contact information.

  • Payment information.

Failure to provide accurate information may result in delayed processing or cancellation.

10. PAYMENT METHODS

We accept various payment methods through secure third-party payment providers.

By submitting payment information, you authorize us to charge the applicable amount for your purchase.

We do not store complete payment card information on our servers.

All transactions are subject to verification and fraud prevention measures.

11. SHIPPING AND DELIVERY

Shipping timelines are estimates only.

Delivery times may be affected by:

  • Weather conditions.

  • Customs procedures.

  • Carrier delays.

  • High-volume periods.

  • Force majeure events.

LumoraNest is not liable for delays beyond our reasonable control.

Additional details are available in our Shipping Policy.

12. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

13. INTELLECTUAL PROPERTY

All website content is owned by or licensed to LumoraNest.

Protected materials include:

  • Logos

  • Product descriptions

  • Graphics

  • Images

  • Videos

  • Website design

  • Branding elements

  • Text content

Unauthorized use, reproduction, distribution, modification, or commercial exploitation is prohibited.

14. USER CONTENT

If you submit:

  • Reviews

  • Testimonials

  • Feedback

  • Comments

  • Suggestions

  • Photos

You grant LumoraNest a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute such content.

You represent that submitted content:

  • Is accurate.

  • Does not violate third-party rights.

  • Does not contain unlawful material.

15. PROHIBITED CONDUCT

Users may not:

  • Engage in fraudulent activity.

  • Impersonate others.

  • Upload malicious software.

  • Attempt unauthorized access.

  • Scrape website content.

  • Interfere with website functionality.

  • Circumvent security measures.

Violations may result in account suspension, order cancellation, or legal action.

16. THIRD-PARTY SERVICES

Our website may contain links to third-party websites and services.

We do not control and are not responsible for:

  • Third-party content.

  • Third-party policies.

  • Third-party products.

  • Third-party practices.

Use of third-party websites is at your own risk.

17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, all products and services are provided on an "as is" and "as available" basis.

LumoraNest makes no guarantees regarding:

  • Continuous website availability.

  • Error-free operation.

  • Uninterrupted service.

  • Product suitability for specific purposes.

We disclaim all warranties, whether express or implied.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, LumoraNest shall not be liable for:

  • Indirect damages.

  • Consequential damages.

  • Incidental damages.

  • Special damages.

  • Loss of profits.

  • Loss of data.

  • Business interruption.

Our maximum liability shall not exceed the amount paid for the applicable order.

Some jurisdictions may not allow certain limitations, and applicable consumer rights remain unaffected.

19. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless LumoraNest, its owners, employees, affiliates, contractors, and partners from any claims, liabilities, damages, losses, or expenses arising from:

  • Your violation of these Terms.

  • Misuse of our services.

  • Violation of applicable laws.

  • Infringement of third-party rights.

20. FORCE MAJEURE

LumoraNest shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

  • Natural disasters.

  • Floods.

  • Fires.

  • Earthquakes.

  • Government actions.

  • Labor disputes.

  • Internet outages.

  • Transportation disruptions.

  • Pandemics.

  • Acts of war.

21. TERMINATION

We reserve the right to terminate or suspend access to our website at any time without prior notice if:

  • These Terms are violated.

  • Fraudulent activity is suspected.

  • Legal obligations require termination.

Termination does not affect accrued rights or obligations.

22. SEVERABILITY

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain valid and enforceable.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other published policies, constitute the complete agreement between you and LumoraNest.

24. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws applicable in British Columbia, Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts located within the applicable jurisdiction.

25. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

LumoraNest

7141 Golden St
Burnaby, BC, Canada

Email: support@LumoraNest.store

Phone: +1 (604) 375-3839

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)

Thank you for visiting LumoraNest and for allowing us to be part of your home décor journey. We are committed to providing beautiful products, dependable service, and a secure shopping experience for customers around the world.