Shipping policy

SHIPPING POLICY

Last Updated: June 2026

At LumoraNest, we are dedicated to delivering beautiful home décor, lighting solutions, wall accents, and lifestyle products to customers around the world. We understand that timely and reliable delivery is an important part of your shopping experience, and we work diligently with trusted logistics partners to ensure your order reaches you safely and efficiently.

This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery expectations, international shipments, customs procedures, lost packages, and other shipping-related matters.

By placing an order with LumoraNest, you agree to the terms outlined below.

1. SHIPPING DESTINATIONS

LumoraNest proudly ships to customers worldwide.

We currently offer delivery services to most countries and regions, including:

  • Canada

  • United States

  • United Kingdom

  • Australia

  • New Zealand

  • Most European countries

  • Many Asian countries

  • Selected countries in South America

  • Selected countries in the Middle East

Shipping availability may vary depending on carrier restrictions, local regulations, and current logistical conditions.

If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.

2. FREE WORLDWIDE SHIPPING

LumoraNest is pleased to offer:

Free Worldwide Shipping on All Orders

There is no minimum purchase requirement for free shipping promotions unless otherwise stated on our website.

Our goal is to make stylish and affordable home décor accessible to customers everywhere.

Free shipping includes standard delivery service and tracking whenever available.

3. ORDER PROCESSING TIMES

All orders undergo a processing period before shipment.

Typical processing time:

1–3 Business Days

During this period, our team performs:

  • Order verification

  • Payment confirmation

  • Inventory allocation

  • Quality inspections

  • Packaging preparation

  • Shipping label creation

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may increase during:

  • Holiday seasons

  • Promotional campaigns

  • Product launches

  • Inventory restocking periods

  • High-volume shopping events

4. ESTIMATED DELIVERY TIMES

Once shipped, most orders are delivered within:

7–10 Business Days

Please note that delivery times are estimates and are not guaranteed.

Actual transit times may vary due to:

  • Destination country

  • Customs processing

  • Local carrier performance

  • Weather conditions

  • Transportation disruptions

  • Seasonal shipping demand

Estimated shipping timelines:

Canada: 7–10 Business Days

United States: 7–10 Business Days

United Kingdom: 7–10 Business Days

Australia & New Zealand: 7–12 Business Days

Europe: 7–12 Business Days

Other International Destinations: 7–15 Business Days

Some remote areas may require additional delivery time.

5. ORDER CONFIRMATION

After placing an order, customers will receive an order confirmation email.

This email confirms that:

  • The order has been received.

  • Payment authorization has been completed.

  • Processing has begun.

Please review your order details carefully.

If you notice any errors, contact our support team as soon as possible.

6. SHIPPING CONFIRMATION

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Tracking information (when available)

  • Carrier information

  • Shipment status updates

Tracking information may take several business days to become active depending on carrier systems.

7. TRACKING YOUR ORDER

Customers can monitor shipment progress using the tracking information provided.

Tracking updates depend on carrier scans and local logistics networks.

Occasionally, tracking systems may experience delays in updating shipment status.

Such delays do not necessarily indicate a problem with the shipment.

If your tracking information has not updated for an extended period, please contact us for assistance.

8. MULTIPLE SHIPMENTS

Orders containing multiple items may arrive in separate packages.

This may occur because:

  • Products are stored in different fulfillment facilities.

  • Certain items require specialized packaging.

  • Inventory availability differs by location.

Customers will not incur additional shipping charges for split shipments.

9. ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • Province or state

  • Postal code

  • Country

  • Phone number

LumoraNest is not responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer.

Additional shipping fees may apply if a package must be reshipped.

10. ADDRESS CHANGES

Address modification requests must be submitted immediately after placing an order.

Once an order has entered fulfillment or shipping stages, address changes may no longer be possible.

We cannot guarantee modification requests after processing has begun.

11. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to:

  • Import duties

  • Customs fees

  • VAT

  • GST

  • Local taxes

  • Government charges

These charges are determined by local customs authorities and are beyond our control.

Customers are responsible for any applicable customs-related fees unless otherwise required by law.

We recommend contacting your local customs office for additional information.

12. CUSTOMS DELAYS

Customs inspections occasionally occur for international shipments.

Such inspections may result in additional delivery delays.

LumoraNest is not responsible for delays caused by customs authorities.

These delays are outside our control and vary by country.

13. LOST PACKAGES

If your package appears lost during transit, please contact us promptly.

Our team will work with the carrier to investigate the shipment.

Depending on the outcome of the investigation, we may:

  • Issue a replacement shipment

  • Issue a refund

  • Provide alternative solutions

Lost package claims may require verification before resolution.

14. STOLEN PACKAGES

Once a package is marked as delivered by the carrier, responsibility generally transfers to the recipient.

If you believe your package has been stolen:

  • Contact local authorities.

  • Contact the carrier.

  • Contact our support team.

While we cannot guarantee reimbursement for stolen deliveries, we will make reasonable efforts to assist.

15. DELIVERY ATTEMPTS

Some carriers may attempt delivery multiple times.

If delivery attempts fail, the package may:

  • Be held at a local facility.

  • Be returned to sender.

  • Require customer pickup.

Customers are responsible for monitoring tracking information and responding to carrier notices.

16. UNCLAIMED OR REFUSED SHIPMENTS

Packages that are refused, abandoned, or unclaimed may be returned to sender.

In such cases:

  • Return shipping fees may apply.

  • Customs charges may apply.

  • Partial refunds may be issued.

Original shipping expenses, where applicable, may not be refundable.

17. FORCE MAJEURE EVENTS

Shipping operations may be affected by circumstances beyond our control, including:

  • Natural disasters

  • Floods

  • Wildfires

  • Severe weather

  • Political disruptions

  • Carrier strikes

  • Public health emergencies

  • Transportation interruptions

  • Government restrictions

During such events, delivery estimates may be extended.

18. SHIPPING RESTRICTIONS

Certain products may not be available for shipment to all destinations due to:

  • Local regulations

  • Carrier limitations

  • Product restrictions

  • Safety requirements

LumoraNest reserves the right to cancel orders that cannot legally or practically be fulfilled.

19. INCORRECT OR DAMAGED SHIPMENTS

If you receive:

  • The wrong item

  • A damaged item

  • An incomplete shipment

Please contact us within 7 days of delivery.

Include:

  • Order number

  • Description of the issue

  • Photographs of the product

  • Photographs of the packaging

We will review the situation and provide an appropriate resolution.

20. SHIPPING POLICY CHANGES

LumoraNest reserves the right to modify this Shipping Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

21. CONTACT INFORMATION

Questions regarding shipping, delivery, tracking, or logistics may be directed to:

LumoraNest

7141 Golden St
Burnaby, BC, Canada

Email: support@LumoraNest.store

Phone: +1 (604) 375-3839

Business Hours:

Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)

Thank you for choosing LumoraNest. We appreciate the opportunity to bring stylish, modern, and inspiring décor solutions to homes around the world.