Contact information
CONTACT INFORMATION
Last Updated: June 2026
At LumoraNest, we believe that exceptional customer service is just as important as exceptional products. Whether you have questions about an order, need assistance with a product, require help with returns, or simply want to learn more about our collections, our team is here to assist you.
We are committed to providing prompt, professional, and courteous support to every customer.
COMPANY INFORMATION
Business Name:
LumoraNest
Business Address:
7141 Golden St
Burnaby, BC
Canada
Customer Support Email:
Customer Support Phone:
+1 (604) 375-3839
Alternative Contact Number:
+1 (604) 375-3839
CUSTOMER SERVICE HOURS
Our support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
Saturday
10:00 AM – 3:00 PM (Pacific Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be addressed as soon as possible during the next business day.
HOW TO CONTACT US
Email Support
For the fastest and most efficient assistance, we recommend contacting us via email.
Email:
Our support specialists can assist with:
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Order inquiries
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Shipping updates
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Tracking assistance
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Product questions
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Return requests
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Refund inquiries
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Exchange requests
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Warranty concerns
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General customer support
Most email inquiries receive a response within 24–48 business hours.
Phone Support
Customers may also contact us by phone during business hours.
Phone:
+1 (604) 375-3839
Please have your order number available when calling to help us assist you more efficiently.
ORDER SUPPORT
If you are contacting us regarding an existing order, please include:
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Full Name
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Order Number
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Email Address Used During Purchase
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Product Name
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Detailed Description of Your Request
Providing complete information helps us resolve your inquiry more quickly.
SHIPPING ASSISTANCE
For shipping-related questions, please provide:
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Order Number
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Tracking Number (if available)
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Shipping Address
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Description of the Issue
Our team will work directly with shipping partners to investigate and assist when necessary.
RETURNS AND REFUNDS
For return or refund requests, please contact us before sending any products back.
Return requests should include:
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Order Number
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Product Name
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Reason for Return
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Supporting Photos (if applicable)
Returns submitted without prior authorization may experience processing delays.
For complete details, please review our Return & Refund Policy.
PRODUCT QUESTIONS
We are happy to answer questions regarding:
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Product dimensions
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Product materials
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Product compatibility
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Product care instructions
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Decorative recommendations
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Installation guidance
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Product availability
Our goal is to help customers make informed purchasing decisions.
BUSINESS INQUIRIES
For business partnerships, media requests, supplier opportunities, or collaboration proposals, please contact:
Please include "Business Inquiry" in the subject line of your email.
CUSTOMER SATISFACTION
Customer satisfaction remains a core value at LumoraNest.
We continuously strive to:
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Provide high-quality products
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Offer responsive customer support
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Maintain transparent communication
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Resolve issues fairly and professionally
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Improve the shopping experience for every customer
Your feedback helps us grow and improve.
WEBSITE SUPPORT
If you experience technical difficulties while using our website, please contact us and include:
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Device type
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Browser information
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Screenshots of the issue
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Description of the problem
This information helps our team diagnose and resolve issues more effectively.
PRIVACY OF COMMUNICATIONS
Information submitted through customer support channels is handled in accordance with our Privacy Policy.
We take reasonable measures to protect customer information and maintain secure communications.
RESPONSE TIMES
Typical response times are as follows:
General Questions:
24–48 Business Hours
Order Inquiries:
24–48 Business Hours
Return Requests:
1–3 Business Days
Refund Requests:
1–5 Business Days
Business Inquiries:
2–7 Business Days
Response times may vary during holidays, promotional periods, and peak shopping seasons.
MAILING ADDRESS
LumoraNest
7141 Golden St
Burnaby, BC
Canada
CONTACT SUMMARY
Business Name:
LumoraNest
Address:
7141 Golden St
Burnaby, BC
Canada
Email:
support@LumoraNest.store
Phone:
+1 (604) 375-3839
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
Thank you for choosing LumoraNest. We appreciate your trust and look forward to helping you create a beautiful, comfortable, and inspiring living space.