RETURN & REFUND POLICY

Last Updated: June 2026

Welcome to LumoraNest. We are committed to providing high-quality home décor, lighting, wall art, and lifestyle products that enhance your living spaces. Customer satisfaction is one of our highest priorities, and we strive to ensure every order meets your expectations.

This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, exchanges, damaged items, incorrect shipments, cancellations, and related matters. By placing an order through LumoraNest, you agree to the terms described below.

1. OUR SATISFACTION GUARANTEE

At LumoraNest, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined in this policy.

We offer a 30-day return period for eligible products purchased directly through our website.

The return period begins on the date your order is delivered according to the carrier's tracking information.

2. ELIGIBILITY FOR RETURNS

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 30 calendar days of delivery.

• The item must be unused and in its original condition.

• The item must be returned in its original packaging whenever possible.

• All accessories, manuals, inserts, and included components must accompany the returned product.

• Proof of purchase must be provided.

Products that have been used, altered, damaged by the customer, or returned without authorization may not qualify for a refund.

3. NON-RETURNABLE ITEMS

Certain products cannot be returned due to hygiene, customization, safety, or logistical reasons.

These may include:

• Personalized or customized products.

• Gift cards.

• Clearance items marked as final sale.

• Products damaged due to misuse.

• Items returned without prior authorization.

• Products missing essential parts not caused by our error.

LumoraNest reserves the right to determine return eligibility based on the condition of the returned merchandise.

4. HOW TO REQUEST A RETURN

To initiate a return, please contact our support team.

Contact Information:

LumoraNest
7141 Golden St
Burnaby, BC, Canada

Email: support@LumoraNest.store

Phone: +1 (604) 375-3839

When contacting us, please include:

• Full name

• Order number

• Email used during checkout

• Description of the issue

• Photos of the product if applicable

Our customer support team will review your request and provide return instructions.

Returns sent without prior authorization may experience delays or may not be accepted.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We sincerely apologize if your order arrives damaged, defective, or incorrect.

If this occurs:

• Contact us within 7 days of delivery.

• Include photographs showing the issue.

• Retain all original packaging materials.

Upon verification, we may:

• Send a replacement item.

• Provide a full refund.

• Provide a partial refund where appropriate.

• Offer store credit at our discretion.

Customers will not be responsible for return shipping costs associated with confirmed shipping errors or defective merchandise.

6. CHANGE OF MIND RETURNS

If you simply change your mind regarding a purchase, you may still be eligible for a return provided:

• The item remains unused.

• The product is in resalable condition.

• The return request is submitted within 30 days.

Customers may be responsible for return shipping expenses in cases involving personal preference or change-of-mind returns.

Original shipping fees, if applicable, may not be refundable.

7. RETURN SHIPPING

Customers are encouraged to use a trackable shipping service when returning merchandise.

LumoraNest is not responsible for returned packages lost during transit.

Depending on your location, return shipping times may vary.

The customer assumes responsibility for safely packaging the returned product.

8. REFUND PROCESS

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method.

Processing times may vary depending on your financial institution.

Typical processing timeline:

• Inspection period: 3–5 business days

• Refund approval: 1–3 business days

• Bank processing: 5–10 business days

In some circumstances, processing may require additional time.

9. PARTIAL REFUNDS

Partial refunds may be granted when:

• Returned items show signs of use.

• Packaging is missing.

• Components are incomplete.

• The returned condition differs from the original condition.

The amount refunded will depend on the condition of the returned product.

10. EXCHANGES

We replace items only when they arrive defective, damaged, or incorrect.

If you would like an exchange, please contact our support team before returning any merchandise.

Availability of replacement items cannot be guaranteed.

If a replacement is unavailable, a refund may be offered.

11. ORDER CANCELLATIONS

Orders may be canceled before fulfillment begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund will be issued.

12. REFUSED DELIVERIES

Orders refused by the recipient may be subject to return shipping fees and handling charges.

Refunds will only be processed after the package has been successfully returned and inspected.

13. LOST PACKAGES

If tracking indicates that a package may be lost during transit, please contact us.

We will work with shipping carriers to investigate the situation.

Depending on the outcome of the investigation, a replacement or refund may be issued.

14. CHARGEBACKS

Customers are encouraged to contact us before initiating chargebacks with their financial institution.

Our support team is committed to resolving issues quickly and professionally.

Fraudulent or abusive chargebacks may result in restrictions on future purchases.

15. INTERNATIONAL RETURNS

LumoraNest serves customers worldwide.

International customers are responsible for complying with local import regulations and customs requirements when returning products.

Any duties, taxes, or customs fees associated with returns may be deducted where permitted by law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LumoraNest shall not be liable for indirect, incidental, special, or consequential damages arising from product use, shipping delays, carrier errors, or return-related issues.

Nothing in this policy limits rights granted under applicable consumer protection laws.

17. POLICY CHANGES

LumoraNest reserves the right to update, modify, or revise this Return & Refund Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

18. CONTACT US

If you have questions regarding returns or refunds, please contact us:

LumoraNest
7141 Golden St
Burnaby, BC, Canada

Email: support@LumoraNest.store

Phone: +1 (604) 375-3839

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)

We appreciate your trust in LumoraNest and thank you for choosing us to help create beautiful and inspiring living spaces.